Reward Code Batches

Reward code batches are CSV uploads that supply the codes assigned when Customers redeem a code-based Reward. They are used for gift cards, partner vouchers, subscription codes, and other benefits where each Customer must receive a code from a controlled inventory.

Use Cases

Use Case
-> Upload 10,000 partner gift-card codes before publishing a Reward.
-> Monitor remaining stock so a digital Reward does not run out during a campaign.
-> Remove an incorrect batch before any code is assigned.
-> Review which code was assigned after a Customer redemption.

How it works

1. The operator uploads a CSV batch to a Reward.
2. Loyal Guru validates and stores the available codes.
3. When a Customer redeems the Reward, Loyal Guru assigns one available code.
4. The code becomes linked to that Customer redemption.
5. Remaining stock decreases after each assignment.

Batch status and stock

Indicator	Meaning
Uploaded batch	File was received and processed.
Remaining codes	Codes still available for future redemptions.
Assigned code	Code already linked to a Customer redemption.
Empty stock	Redemption cannot continue until new codes are uploaded or stock is corrected.

Deletion behavior

Only delete a batch when you are sure its codes should not be used. Codes already assigned to Customers represent delivered benefits and must be handled carefully.

If a batch contains invalid or duplicated codes, stop the Reward before customers redeem more codes and contact support/technical teams to assess whether any assigned codes need operational correction.

Configuration

Go to Loyalty and Promotional engine → Rewards → [Reward] → Codes and upload the CSV batch from the Codes tab.

Use this page together with Reward Codes and Catalog & Stock Management.