Versions

Versions is the audit history of changes made in Owner (PaperTrail-style version records).

Go to Configuration → Company → Versions in Owner.

The list shows:

Column	Description
Date	When the change happened
Author	Who made the change
Model	Which entity was changed (item_subtype if present, otherwise item_type)
Action	Event type stored in the event field
ID	Item ID

You can filter by Model, ID, Action, From, and Until; open Details for a row; or export to CSV.

The Model and Action filters are free-text fields. Type the exact value (case-sensitive as stored), for example Customer or login.

There is no create, edit, or delete action on this tab — it is read-only.

Action values

These are the event values that can appear in the Action column / filter. Not every company will see all of them — only actions that have happened for that company.

Standard CRUD and session

Action	Meaning
create	Record created
update	Record updated
destroy	Record destroyed (PaperTrail default delete event)
delete	Custom delete event (used on some resources, e.g. Customer, ContactPolicy, Synchro)
login	User or customer signed in
logout	User signed out
reset_password	Password reset performed
send_reset_password	Reset-password email sent to a customer

Campaigns and delivery

Action	Meaning
send / send_test / deliver	Campaign or plan send / test / delivery
schedule / cancel_schedule / remove_schedule	Scheduling changes
cancel / pause / resume	Campaign lifecycle
clone / cloned	Clone requested / clone completed
reuse / undo_reuse	Reuse / undo reuse
export / export_customers / export_sales	Exports
update_history / *_history	History-related updates (e.g. send_history, pause_history)
calculate_forecast / calculate_roi	Forecast / ROI calculations
generate / generate_and_execute / execute / execute_step / process	Generation / execution jobs
approve	Plan campaign approved
tag / retro_tag / reset_tags / score_error_tag	Tagging operations
rollback / restore / repeat	Recovery / repeat operations

Coupons, vouchers, scores, customers

Action	Meaning
generate	Coupon generation
archive / unarchive	Coupon archive state
give_coupon	Coupon given to a customer
redeem_segment / print_undo	Redemption-related actions
give_score / subtract_score / transfer_score / delete_score	Score operations (incl. massive actions)
reject / run	Massive action reject / run
validate	Credit validation
add_card / update_card	Customer card added / updated
recover_customer_email	Customer email recovery

Other

Action	Meaning
sync	Synchro sync
set_products	Feature products assignment
delete_segments / delete_last_apply	Segment category / last-apply cleanup
create_detail / update_detail / destroy_detail	Report or campaign-block report detail changes
massive_update / massive_update_error	Bulk field update job / failure
clone	Loyalty rule or tier definition clone

Model values

These are the entity names that can appear in the Model column / filter. The UI shows item_subtype when present, otherwise item_type. Filtering by Model matches either field.

Configuration and access

Model	What it is
Company	Company settings
Configuration	Company configuration flags
APIKey	API keys
CartAdditionalCost	Additional costs catalog
CartChannel	Cart channels
CustomAttributesDefinition	Custom attribute definitions
ContactPolicy	Contact policy
CurrencyConversion	Currency conversion
CashbackConfiguration / FeatureCashbackConfiguration / ProductCashbackConfiguration / PaymentMethodCashbackConfiguration	Cashback configs
User / Account / Customer	Owner users / accounts / customers (STI may appear as Account with subtype)
UserRole / UserRoleGroup / RoleGroup / RoleGroupRole / RolesPermission / GlobalRole	Roles and permissions
TermCondition	Terms and conditions

Customers, data, audiences

Model	What it is
Profile	Customer profile
CustomerAttributeDefinition	Calculated / customer attribute definitions
Segment / SegmentCategory	Audiences and categories
Location / LocationTaxonomy / LocationTaxonomyTerm	Stores and location taxonomies
Product / Feature / FeatureTaxonomy / FeatureInternal	Products and features
PaymentMethod	Payment methods
Filter	Filters
Period	Periods
Synchro	Sync jobs
BigqueryJob / BigqueryJobStep	BigQuery jobs

Loyalty and promotional engine

Model	What it is
LoyaltyRule / LoyaltyRuleCategory / LoyaltyRuleConfiguration / LoyaltyRuleHistory / LoyaltyRuleLineAttribute / LoyaltyRuleMoment	Points campaigns (new engine) and related
CustomEntityLoyaltyRule / CustomerAttributeLoyaltyRule	Loyalty rule links
Promotion / PromotionalDiscount	Promotions / discounts
Coupon / Voucher / Redemption / Credit	Coupons, vouchers, redemptions, credits
Reward / RewardCategory / RewardCodeBatch / RewardTaxonomy / RewardTaxonomyTerm	Rewards
TierDefinition	Tiers
ChallengeDefinition	Challenges
MassiveAction	Massive loyalty actions
MotivatorLineAttribute / CustomEntityMotivator / CustomerAttributeMotivator	Legacy motivator-related

Campaign personalization and messaging

Model	What it is
Campaign / CampaignCategory / CampaignTemplate / CampaignHistory / MembershipCampaignHistory	Targeted delivery campaigns
CampaignHistoryCoupon / CampaignHistoryMessage / CampaignHistoryChallenge	Campaign history subtypes
CampaignBlock / CampaignBlock::History / CampaignBlock::CustomHistory / CampaignBlock::Report / CampaignBlock::CostByCategory / CampaignBlock::LocationROI	Campaign blocks and related
Plans::Plan / Plans::CampaignPlan / Plan	Intelligent Delivery plans
Message / MessageCategory	Messages
NewsTaxonomy / NewsTaxonomyTerm	News taxonomies
Recipe	Recipes
Alert	Alerts
Report / ReportDetail	Reports
ConnectorAction	Connector actions

tip

Start with a Model filter (e.g. Coupon, LoyaltyRule, Customer) and optionally narrow by Action (update, login, send). Use ID when you already know the record id.